Deliver Smiles, Drive Efficiency — Step Into the World of Aviation
Airport Operations Certification
At a Glance
Aviakul's Skill India certified Airport Operations & Customer Service Program offers a golden opportunity for those who aspire to be the face of aviation, ensuring smooth airport functioning with excellent service and professionalism.
Airport Operations & Customer Service Executives play a key role in maintaining seamless airport activities and providing a hassle-free experience to passengers. These professionals are responsible for managing passenger handling, check-in processes, boarding procedures, baggage services, and flight coordination. They ensure that every journey begins and ends with efficiency, care, and a positive customer experience.
Course Outline
Airport Operation / Ground staff are the backbone of airport operations and play a crucial role in ensuring the smooth functioning of airline services on the ground. They are responsible for passenger assistance, baggage handling, flight coordination, security, and various administrative functions. Airport ground staff work in different departments such as check-in, boarding, cargo handling, customer service, ramp operations, and operations management etc.
With record breaking surge in air passengers’ traffic, as the regional connectivity is expanding by operationalizing new airports in Tier 2 and Tier 3 Cities, under the UDAN Scheme and govt’s aim to build 300 airports, it presents a massive demand for trained ground personnel. The ground personnel are required not only by airports but also by multiple aviation service providers
The aviation industry is increasingly emphasizing certified ground handling staff, making aviation academies and skill development programs crucial to supply a ready workforce.
Aviakul, with its Certification Course in Airline & Airport Operations (in collaboration with Aviation & Aerospace Sector Skill Development Council) aims to create a future ready skilled workforce for the aviation sector
Desired Skill Sets
-
Educational Requirement: Minimum 10+2 (any stream).
-
A diploma/ certification or a degree in aviation, hospitality, or travel management is preferred for managerial roles.
-
Age Requirement: For anyone between 18-27 years
-
Medical Fitness: Should meet airline and airport medical fitness standards.
-
Language Skills: Proficiency in English and Hindi (additional regional or foreign languages are an advantage).
-
Personality Traits: Good communication skills, customer service aptitude, and professional grooming.
Program Highlights
